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Site Reliability Engineering (SRE) Ops Team Lead

Are you ready to take the lead in ensuring the heartbeat of ECI’s production systems never skips? As the Site Reliability Engineering (SRE) Ops Team Lead, you’ll be a hands-on, operations-driven technical leader charged with driving the availability, stability, and operational excellence of our critical systems across hybrid cloud and on-prem environments.

This role is your chance to own the full spectrum of operational responsibilities—from incident command to continuous improvement—while collaborating closely with Product, Development, and Infrastructure teams. You’ll be at the forefront of delivering 24/7/365 uptime, meeting SLAs, optimizing performance, and balancing cost-efficiency in a fast-paced, mission-critical environment.

Location: United States (Remote)

What You’ll Own

Operational Excellence & Service Reliability

• Take full ownership of the day-to-day operation and support of our always-on production systems.
• Lead high-stakes incident response with precision—triage, coordinate, communicate, and resolve.
• Drive impactful post-incident reviews that fuel continuous operational improvements and prevent future issues.
• Enforce runbooks, SOPs, and escalation paths to keep operations smooth and predictable.
• Monitor and elevate uptime, SLIs, SLOs, error budgets, and MTTR with a relentless focus on results.
• Oversee and optimize on-call rotations and operational readiness to keep the team sharp.
  
  

Observability, Telemetry & Alerting

• Own the monitoring and alerting landscape to ensure no critical signal goes unnoticed.
• Master and optimize observability platforms like Coralogix to extract actionable insights and improve alert quality.
• Refine alerting strategies and incident workflows using Coralogix and FireHydrant to reduce noise and boost response effectiveness.
• Build and maintain real-time dashboards that provide crystal-clear visibility into service health.
  
  

Operational Automation & Infrastructure Practices

• Champion automation initiatives that slash manual toil and accelerate incident response.
• Implement GitOps practices to deliver consistent, auditable, and reliable operational changes.
• Contribute to Terraform-driven infrastructure with a sharp eye on operability and maintainability.
• Review changes rigorously to ensure operational impact, resiliency, and supportability are top-notch.
  
  

FinOps & Capacity Management

• Lead the charge on operational cost awareness and drive initiatives to optimize spend through right-sizing and waste reduction.
• Partner on capacity planning and demand forecasting to guarantee system stability under all conditions.
• Make smart trade-offs balancing cost, performance, and reliability in every operational decision.
  
  

Team Leadership & Operational Coordination

• Inspire and mentor SRE team members with hands-on leadership and operational expertise.
• Be the go-to escalation point for production issues and operational challenges.
• Collaborate seamlessly across Product, Development, Infrastructure, and Support teams to ensure flawless service delivery.
• Cultivate a culture of operational discipline, accountability, and relentless improvement.
• Engage actively in Agile ceremonies and manage operational workflows through Jira.
  
  

What You Bring

• Deep hands-on experience in production operations, SRE, DevOps, or Infrastructure roles.
• Proven success operating and supporting production systems in hybrid cloud and on-prem environments.
• Expertise in incident management, on-call best practices, and operational processes.
• Proficiency with GitOps workflows, Terraform, and observability tools.
• Strong communication skills with the ability to lead confidently during high-pressure incidents and coordinate cross-team efforts.
  
  

Bonus Points For

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
• 5+ years in SRE, DevOps, Infrastructure, or Production Operations roles.
• Cloud certifications such as AWS, Azure, or Google Cloud.
• Experience in Agile/Scrum environments and Jira-based work management.
• Background supporting high-availability, customer-facing SaaS platforms.
  
  

Why You’ll Love Working at ECI

• Lead the charge as a hands-on technical leader supporting mission-critical systems.
• Work with cutting-edge SRE, observability, and automation technologies.
• Collaborate with talented global engineering and product teams.
• Enjoy competitive compensation, comprehensive benefits, and exciting growth opportunities.
  
  

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