Work at a Startup

Solutions Engineer (Pre-Sales & Hardware Deployment)

This role sits at the intersection of pre-sales pilot execution and post-sales hardware deployment. You'll partner closely with Sales, Customer Success, and Engineering teams to scope, install, and stabilize hardware in customer environments.

As a hands-on technical expert, you'll ensure pilot sites come online quickly, devices are properly connected, and data is reliable from day one. You'll also build the deployment playbooks and documentation that make hardware installation repeatable and scalable — whether led by you, a partner, or the customer themselves. You'll support expansion efforts by helping define and deliver scalable hardware solutions.

This role is centered around our MES solution, Amper.

Location: Remote, USA

Travel: Up to 50%

What You’ll Do

Pre-Sales & Expansion Support

• Partner with Account Executives to scope technical requirements during pre-sales
• Own the technical execution of pilot deployments (free trials), directly impacting conversion to revenue by ensuring fast, reliable time-to-value
• Partner closely with Account Executives to define and deliver hardware needs for expansions
  
  

Pilot Deployment & Hardware Implementation

• Lead on-site and remote hardware deployments for pilot customers
• Install, configure, and troubleshoot sensors, gateways, and connectivity systems
• Ensure devices are properly integrated and streaming accurate, reliable data
• Diagnose and resolve issues across networking, hardware, and system performance
  
  

Cross-Functional Collaboration

• Work closely with Product, Engineering, Sales, and Customer Success to align on deployment standards and hardware requirements
• Provide feedback from the field to improve product reliability, installation processes, and customer experience
• Contribute to documentation, including install guides, troubleshooting playbooks, and best practice
  
  

How Success Is Measured

• Time from installation to reliable data streaming
• Trial-to-close conversion rate
• Reduction in post-install support issues
• Adoption of deployment playbooks by internal teams and partners
• Reduction in on-site installation requirements over time
  
  

Qualifications

• Bachelor’s degree in Engineering (Electrical, Mechanical, Industrial, Automation) or equivalent hands-on experience
• 2–5+ years of experience in solutions engineering, sales engineering, hardware deployment, field engineering, or industrial/IoT environments
• Strong controls engineering experience — you can confidently read electrical schematics, interpret wiring diagrams, and guide customers through installations without supervision
• Hands-on experience with sensors, gateways, wiring, industrial connectivity, and basic network troubleshooting
• Familiarity with industrial networking protocols such as Ethernet/IP, OPC UA, MQTT, and IoT gateway configuration
• Exposure to SCADA, MES, OEE, or machine monitoring systems is a plus
• Experience supporting pre-sales pilots, enterprise sales cycles, or customer onboarding
• Ability to install, configure, and troubleshoot hardware systems in real-world environments
• Comfortable working on manufacturing floors and collaborating with operators, maintenance teams, and IT/OT stakeholders
• Ability to read wiring diagrams or electrical schematics is a plus
• Strong cross-functional collaboration skills across Sales, Customer Success (CSM/TAM), and Engineering teams
• Excellent communication, planning, and problem-solving skills with the ability to engage both technical and business audiences
• Comfortable working in fast-paced, ambiguous environments
  
  

This role is ideal for someone who enjoys working at the intersection of field engineering and systems design — someone who not only solves problems on-site, but builds the playbooks that prevent them in the future